This is the full performance level position description. VSRs of this position serve as the primary contact for the Veteran and his/her representative or advocate and the decision- maker for compensation or pension claims. The Veterans Service Representative (VSR) works as an employee in the Veterans Service Center (VSC) or Pension Management Center (PMC).
The VSR explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter to the Veteran describing the decision and the reason for it.
Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employability, dependence and relationship. Review claims cases to assure all issues have been addressed, applies and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process.
May conduct interviews in person or by phone with veterans, representatives and advocates to explain the full range of VA benefits and related programs. Prepare and release correspondence for use by other federal, state and local agencies. Utilize various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
Joyann.Smith-Ward@va.gov · (410) 779-6467 X2351
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $58064 – $75479/yr.
Yes, this position is fully remote.
This position requires a Other security clearance.
Applications close on 2026-10-13.
There are 3 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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