The Supervisory Veterans Service Representative (Assistant Coach) serves as the alter ego of the Coach performing the duties of that position in the absence of the Coach or sharing those responsibilities on a daily basis. This position supervises staff who adjudicates and authorizes Veteran's compensation and pension claims.
Specific duties include, but are not limited to: Effectively plans and assigns work to the team, understanding the relationships of tasks routinely assigned to the team.
Oversees work which requires extensive coordination and integration and makes recommendations concerning workload management, the optimum mix of staff in consideration of operating costs and program effectiveness, introduction of improvements to work methods and processes, and assessing the readiness of individuals for the certification process.
Validates time and leave records, approves/disapproves leave, prepares vacation schedules and keeps employees informed of time and attendance matters. Counsels employees regarding disciplinary matters (e.g. provides warnings and written counseling). Refers more serious complaints and grievances to division level management along with recommendation for action.
Maintains effective labor/management relationships and accomplishes personnel management duties in accordance with applicable laws, policies, labor/management agreement, and employment opportunities, laws, directives and regulations. Serves as subject matter expert when responding to higher level inquiries or obtainingnecessary information or evidence to ensure pending claims are properly adjudicated.
Gathers and interprets a wide range of qualitative and quantitative data to recommend appropriate actions. Performs other duties as assigned. Promotion Potential: This position is being selected at the full performance level. Work Schedule: Full time, 8:00 am - 4:30 pm, Monday through Friday. Hours to be determined by hiring office. Compressed/Flexible: Hours to be determined by hiring office. Telework: This position is eligible for situational (ad hoc) telework only.
The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Remote/Virtual: This is not a remote/virtual position. Position Description/PD#: Supervisory Veterans Service Representative (Assistant Coach); PD02102A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required
There are no educational substitutions for the grade 12 level.
daniel.sykes@va.gov · 313-596-7200
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $89508 – $131790/yr.
This position is eligible for telework.
Applications close on 2026-10-13.
There are 2 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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