WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Accounts Management - IDTVA (Holtsville) TS SC - Accounts Management - Directorate (Kansas City) REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
Serves as the Performance Coordinator that includes controlling, reviewing, monitoring, and validating all performance evaluation reporting systems and associated reports including Work Planning and Control (WP&C), Release/Recall listings, and individual performance reports. Provides monthly input and timely extraction and analysis of release/recall information to ensure validity prior to use.
Serves as the Operation's expert and point of contact on performance issues, resolving problems and conducting training for measured and unmeasured employees. Inputs, monitors, and validates WP&C data. Identifies discrepancies and trends for the manager to analyze and determine a course of action.
Performs extensive workflow and operational reviews and prepares comprehensive program analyses to evaluate the effectiveness of program operations and workflow in meeting established goals and objectives. Conducts briefings to communicate findings, advice, and course of action, implementation plans, directives, and guidelines.
Participates in various types of special projects and studies that require research and analysis of gathered data, and recommends solutions in response to special problems or projects related to Submission Processing, Accounts Management, and Compliance STANDARD POSITION DESCRIPTIONS (SPD): PD94326 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current IRS employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
Full federal benefits details →
This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $76573 – $114413/yr.
This position is eligible for telework.
Applications close on 2026-10-27.
This is a Tour of Duty: Monday - Friday, Day Shift hours negotiable start time between 6:00am and end time by 6:00pm, 40 hours per week. position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-22 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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