This position is located in the Telecommunications Unit, under the direction of the Chief of Ambulatory Care and Processing, Medical Administration Service, at the VA Maryland Health Care System.
Major Duties may include: Provides information of a routine nature, and receives and directs callers to the appropriate area. Provides general telephone and visitor referral services. Operates telephone system to receive incoming and outgoing calls utilizing complex computerized equipment and telecommunications software. Set up, monitors, and sends confirmations for bridge-line conference calls.
Modifies and maintains operation manuals, reference books, and/or instructions associated with programs and systems used in the Telecommunications unit. Performs work related to maintaining, listing, and monitoring telephone files. Furnishes information to customers concerning telephone extensions, organizational functions, and staff information. Work Schedule: Rotating shifts shifts; including weekends and holidays Virtual: This is not a virtual position.
Position Description/PD#: Telephone Operator/PD08328A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Working Environment: The work environment involves everyday disks or discomforts which require normal safety precautions typical of such places as offices, meetings and trainings rooms, or libraries. The work area is adequately lit, heated, and ventilated.
Physical Demands: The work is sedentary. The employee sits comfortably to do the work but may involve some standing and walking around adjusting equipment or consulting directories and manuals. No special physical demands are required to perform the work.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Courtnie.Wilson@va.gov · (410) 691-0620
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $41659 – $54160/yr.
Applications close on 2026-10-16.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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