This Telephone Operator position is within the Health Administration Services at the San Juan VA Healthcare System to include several Community Based Outpatient Clinics. The Telephone Operator serves in a critical front-line role to patient and community access and manages telephone calls to the facility, to include external calls to the facility as well as internal service to service telephone transfers.
***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities include: Operates a telephone system that handles a full range of telephone calls, including local and long distance. Operates a telephone system with a Veteran's Centered customer service approach that connects all customers with their desired request.
Deals with a high volume of phone calls and/or situations simultaneously. Remains calm and professional in stressful situations and has quick decision-making skills. Greets customers presenting to the Information Desk and provides accurate information regarding the medical facility. Provides assistance with questions customers may have and provides facility directions, as needed, to customers. Monitors and silences the Patient Assistance Alarm Board.
Reports alarms to appropriate personnel for action. Makes emergency announcements using the overhead paging system that require immediate responses from facility. Reports all emergency situations to Police Dispatch and their supervisor. Reports telephone trouble to appropriate personnel as needed, for corrective action. Performs other duties as assigned.
Work Schedule: Monday-Friday 8:00am-4:30pm; As operations expand, the schedule is expected to include rotation, shift work, weekends, and holidays. Applicants must be available to work these schedules as operational needs require. Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $37193 – $47334/yr.
Applications close on 2026-11-10.
There are 7 openings for this position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-04 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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