The Battle Creek VA Medical Center is recruiting for a Transportation Assistant. The Transportation Assistant will function under the Veterans Transportation Service and will report to the VTS Supervisory Mobility Manager.
The incumbent will be responsible for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation and ongoing operational flow of the Veteran Transportation Services program.
The duties of the position may include but are not limited to: Coordinates patient travel requests, ensuring compliance with VA travel policies, eligibility requirements, and authorizations. Reviews and verifies travel claims, mileage reimbursements, and special transportation arrangements for accuracy and completeness. Schedules and arranges transportation services, including specialized transport, common carrier arrangements, and vendor-provided travel.
Researches and interprets VA, federal, and local travel regulations to provide guidance to Veterans, staff, and vendors. Enters, updates, and tracks transportation data in automated systems (e.g., travel modules, reimbursement systems). Communicates with Veterans, caregivers, clinical staff, transportation providers, and administrative personnel to coordinate travel needs and resolve issues.
Maintains records, files, and documentation for audits, program reviews, and quality assurance activities. Identifies discrepancies or potential fraud in travel claims and escalates issues according to policy. Provides customer service by explaining travel benefits, entitlements, procedures, and required documentation.
Assists in monitoring travel program expenditures and preparing basic reports related to transportation operations Work Schedule: Monday - Friday, 8:00am to 4:30pm, Hours may be changed to meet the needs of the medical center. Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD99780S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Approved
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Tenia.Burton@va.gov · 4434221241
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $45409 – $59031/yr.
Applications close on 2026-10-23.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-15 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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