The position is in a Department of Veterans Affairs, Buffalo Regional Benefit Office, Veterans Service Center (VSC). The Authorization Quality Review Specialist is an integral part of the VSC quality assurance program and is a key technical adviser to the Veterans Service Representatives (VSRs) in the Regional Office.
The purpose of this position is to measure individual performance quality and identify training needs through review and assessment of completed compensation and pension claims.
Duties include, but are not limited to: Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule. Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. Reviews are used for station-level feedback and improvement.
Reports authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions. Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists. Evaluates and identifies deficiencies of all elements of a claim from evidence development, income, and dependency issues, to award processing and authorization.
Provides an explanation of errors and includes comments where attention is warranted. Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports. Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-11, GS-12. Work Schedule: Full-time, Monday- Friday, 08:00am to 04:30pm Compressed/Flexible: May be available at supervisor's discretion.
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position Position Description/PD#: Veterans Service Representative AQRS, 37136A (GS12),41680A (GS11) Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
santria.gray@va.gov · (313) 471-3883
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $78091 – $121680/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-09-29.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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