As a Veterans Service Representative (VSR) (Authorizer), the incumbent will play a vital role in ensuring that our Veterans receive the compassionate care and benefits they deserve. You will oversee complex benefit claims, explain benefit programs and entitlement criteria, and provide final decisions on compensation and pension claims.
This position may be located in either the Veteran Service Centers or the Benefit Eligibility Support Team Divisions within the listed VBA Regional Offices.
Serve as the primary authorizer for unusually complex claims, including terminations and disallowed benefits. Provide second-signature approval on high-level administrative decisions to ensure technical accuracy and completeness. Analyze and decide on complex military service claims - such as character of discharge, presumed death, line-of-duty determinations, and fraud.
Review decisions prepared by Veterans Service Representatives (VSRs), ensuring clarity, thoroughness, and empathetic wording. Clearly explain final complex decisions to Veterans via mail, phone, or in-person. Draft Statements of the Case (SOC) for authorization appeals and guide Veterans though post-decision processes. Accurately enter adjudication data in electronic systems, generate award notifications, and issue benefits payment decisions.
An unofficial or official copy of your transcripts must be submitted with your application if you are basing all or part of your qualifications on education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education: http://ope.ed.gov/accreditation/ If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications
adrienne.harper2@va.gov · 313-596-7200
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $84260 – $114413/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-09-18.
There are 2 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →