The Veterans Service Representative (Fiduciary Service Representative) is responsible for making factual quasi-legal and subjective determinations involved in the administration of all types of beneficiary estates, the protection of their benefit rights, the routine handling of legal matters, and the identification of legal questions.
The incumbent also has knowledge of benefit programs and entitlement criteria, inputs data necessary togenerate an award and authorizes payments.
This position is located in the Department of Veterans Affairs, Louisville, KY Regional Office (VARO), Fiduciary Hub. The incumbent serves as the Fiduciary Service Representative (FSR) for the division. The FSR is responsible for making factual quasi-legal and subjective determinations involved in the administration of all types of beneficiary estates, the protection of their benefit rights, the routine handling of legal matters, and the identification of legal questions.
The FSR also has knowledge of benefit programs and entitlement criteria, inputs data necessary to complete a final rating of competency, generates awards and authorizes payments. Specific duties are as follows: Analyzes and makes the final determination of the competency of veterans and other VA beneficiaries and provides the final notification of the determination.
Generates the award for the retroactive payment release, once a fiduciary is established, as well as other award actions needed by the Fiduciary Program. Authorizes, reviews and approves the pending award action for technical accuracy, clarity, and thoroughness. Insures that estate protection is in place, when appropriate, before releasing large retroactive payments and in other cases where the VA beneficiary's funds may not be adequately protected.
Prepares Statements of the Case (SOC) on Fiduciary Program appeals. Provides training to other members of the Fiduciary Hub, VARO employees, service organization personnel, and other stakeholders, as needed. Serves as a Veterans Service Representative (VSR) and Legal Instruments Examiner (LIE) expert and provides technical guidance in regard to the rating, generation and authorization of Fiduciary Program awards.
Utilizes various electronic data processing (EDP) systems for processing, monitoring, and correspondence preparation. Communicates directly with VA beneficiaries, eligible individuals, representatives, and advocates to explain the full range of VA benefits and all related programs.
Gives final approval of accounts received from guardians, attorneys, legal custodians, or chief officers of state institutions except those showing a major account deficiency which cannot be remedied by correspondence. Approval is only given if the accounting is proper in every respect including commissions and/or fees within statutory or policy limits.
Advises fiduciaries of regulations, necessary documentation and other factors which affect computation of income for VA purposes. Prepares reports for guardians in those cases in which VA is rendering legal services. Refers to the Office of the Inspector General (OIG), accounts in which there is a possible indication of fraud, embezzlement or other criminal offense.
Performs other related duties as assigned Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-11. Work Schedule: Full time, Monday through Friday 8:00 a.m. - 4:30 p.m.
Compressed/Flexible: Available upon successful completion of training. Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.
Position Description/PD#: Veterans Service Representative (Fiduciary Service Representative)39713A & 37530A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying.
However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
fola.fashola@va.gov · 601-364-7271
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $67970 – $97087/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-09-21.
There are 3 openings for this position.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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