This announcement is for the Visitor Services Assistant, to clear ICTAP/CTAP priority lists. It is only open to current surplus and current or former displaced Federal individuals who have special priority selection rights under the ICTAP/CTAP. National Park Service-wide (location negotiable). To see available parks and duty locations, please visit Find Your Park. Applications must be submitted by 11:59 (EST) on the 10/12/2026 to be considered.
Visitor Services Assistant Standard Duties: Provide visitor services including patrol, roving, fixed post assignments and public programs. Participate in day-to-day operation of a seasonal contact station. Site monitoring, and resource protection. Operates two-way radio equipment. Responds verbally to visitor inquiries, offering information and guidance. Public can include individuals who are distressed, confused, frustrated, difficult or even hostile.
Additional duties for GS-04: Monitors special use permits and maintains good relations with partner organizations, concessions and stakeholders. Relates effectively to people from varied cultural backgrounds and is sensitive to diversity, race, gender, religion, disabilities and other individual differences. Educates customers regarding rules, regulations, and safety concerns to ensure visitor safety and resource preservation.
Direct visitors and the public with problems, questions, or complaints to appropriate resource. Assists in medical or other emergencies up to level of training. Additional duties for GS-05: Provide informal interpretation and public orientation to a park or recreation area (e.g. current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources).
Provide information to the public using information or materials on management policies and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area. Operate general computer software programs such as word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems). Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel.
Assess a situation to determine the appropriate response in accordance with policy guidelines.
To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.
If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in the interpretation of foreign education programs and that (1) deemed your education equivalent to that gained in an accredited U.S. education program, or (2) given full credit for courses at a U.S. accredited college or university.
This position is with National Park Service, Department of the Interior.
The posted pay range is $17.45 – $25.37/hr.
Applications close on 2026-10-12.
This is a The work schedule is dependent upon the position. position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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