The Voluntary Services Officer leads the Center for Development and Civic Engagement (CDCE)/Voluntary Services program. They oversee and manage a wide range of programs, activities, and services across the organization. Their role is to work with community partners, volunteers, and other local resources to support the Department of Veterans Affairs' mission and goals.
Due to the cross-cutting nature of this office, the incumbent shows a comprehensive understanding of the federal government, VA and each of its Administrations, with a primary focus on VHA; to include the relevant laws, regulations, policies and procedures, accrediting organizations, as well as the organizations within the agency to facilitate a systems-oriented approach to the Center's success.
Major duties include, but are not limited to: Providing technical and administrative supervision to subordinates which may include an Assistant Chief, Specialist, Program Support Assistant, Secretary, or other administrative staff. Planning and leading all philanthropic activities and programs within widely dispersed locations across the healthcare system, VA Administrations and State Veterans Homes.
Conducting and analyzing comprehensive needs assessments for optimal alignment of the program in support of the organization's mission and goals. Exercising final authority for the full range of personnel actions and organization design proposals recommended for the integration of this category of without compensation (WOC) employees.
Ensuring compliance with all applicable standards of The Joint Commission (TJC) for VHA volunteers, to include maintaining the official volunteer personnel files, mandated training records, assignment guides, competency and performance assessments, and other applicable role-specific documentation. Designing, developing, and implementing the recognition and incentive awards program for the organization's volunteer workforce.
Providing oversight of the organization's General Post Funds and in-kind development activities. Managing the day-to-day operations of the philanthropic development activities. Monitoring all donated monetary funds at the healthcare system level within the station's General Post Fund (GPF) Accounts. Exercising discretionary authority to approve the allocation and distribution of such funds.
Preparing business case justification for anticipated expenses, including alignment with VA and VHA goals and priorities, strategy identification, benchmarking, and evaluation in support of proposed budget. Responsible for project and event management of varied sizes and scope. Maintaining significant and expansive supervisory responsibility for every registered volunteer in accordance with the TJC and established occupational standards for the profession.
Planning, design and development of each volunteer role and the work to be accomplished. Serving as a strategic advisor to executive leadership for the utilization of community resources in support of operational goals, assesses risks, anticipates outcomes, and alternative strategies. Establishing local policies and procedures for the strategic utilization of volunteers and community partnerships across the healthcare system.
Serving as an advisor to VA Headquarters Voluntary Service National Advisory Committee. Conducting thorough and exhaustive research on potential community partners to determine suitability for development of non-monetary partnership agreements. Serves as the local subject matter expert on volunteer and donation management. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm. Virtual: This is not a virtual position.
Position Description/PD#: Voluntary Services Officer - Chief CDCE/PD99897S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level.
Kevin.Hicks@va.gov · 904-219-6715
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $98630 – $128221/yr.
Applications close on 2026-11-12.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-05 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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