WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in the following area(s): TS - CARE-Customer Assistance, Relationship and Education - Alternative Media Center REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
Serves as an expert in alternative media formats, converts IRS materials into Braille, large print, audio, text, Section 508 compliant files and other accessible formats using conversion, transcription, remediation and any other software that checks accessibility. Proofreads and prepares files for shipment or download.
May include posting, printing, embossing, binding, punching, bursting, packing, saving to portable storage devices and shipping by appropriate transportation method. Completes contacts including telephone and electronic communication with taxpayers, employees and stakeholders to provide explanations to specific inquiries about alternative media.
Uses interviewing and probe and response techniques to communicate effectively to provide consistent customer service and information to the public. Develops tracking mechanism to analyze and report out on all incoming communication on the Accessibility Helpline. Use data to Identify trends and make recommendations for improvement based on effective analysis.
Functions as a consultant giving technical advice, guidance and assistance on alternative media operations to various agency personnel, taxpayers and stakeholders; coaches and reviews the work of lower graded employees accordingly.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
HCO.TA.Staffing.Team3@irs.gov · 866-743-5748
This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $52710 – $121551/yr.
This position is eligible for telework.
Applications close on 2026-11-12.
This is a Tour of Duty: Day Shirt, Monday-Friday 8:00 AM - 4:30 PM, 40 hours per week position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-05 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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