The Advanced Medical Support Assistant (MSA) position is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative to include all interdisciplinary clinics that support the initiative as well as the Community Based Outpatient Clinics (CBOCs) and Community Living Center. Works collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT, Specialty Clinics, C&P and Call Center).
The Advanced MSA performs administrative duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. Greets veterans and beneficiaries, presenting in person or by telephone, requesting assistance.
Determines the nature of their medical care needs, questions, or complaints; and answers questions, provides information, gives guidance, and initiates action as appropriate. Supports patient safety standards using the correct Veterans Affairs identification of all patients using two forms of identification. Contributes to the revenue collection process by identifying patients with third party insurance. Promotes veteran registration for and utilization ofMyHealtheVet (MHV).
Participates in the daily team huddles and weekly team meetings where patient care planning and management occur. Assist with the Beneficiary Travel Program and work with the Health Benefits Advisor for eligibility and means test functions. Informs patients of the process to receive lab results, develops and manages a tracking system for consulted patients and monitors pre appointment requirements to assure readiness for patient visit/procedure (lab, x-ray).
Organize the work of the team in order to meet deadlines, ensure compliance with established processes, policies, and regulations. Makes inquiry into patient complaints and initiates action or change necessary to correct or resolve problem situations or conflicts or refers the complaint to the appropriate Service/Section. The incumbent continually monitors patient flow, identifies existing and potential problem areas or delays in patient care delivery.
Work Schedule: Monday-Friday 8:00am-4:30pm Functional Statement #71240F Advanced Medical Support Assistant (MSA) Total Rewards of a Allied Health Professional
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $49711 – $64623/yr.
This position requires a Other security clearance.
Applications close on 2026-11-10.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-30 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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