Join the Indian Health Service as a Contact Representative and support access to healthcare services for American Indian communities. Assist patients with eligibility, medical authorizations, referrals, and healthcare benefits while building a rewarding career in public service and healthcare administration. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
Assists patients in identifying and obtaining alternate health care resources, including Medicare, Medicaid, VA, Tribal, and other third-party programs. Conducts patient interviews to gather information for eligibility determinations and enrollment. Assists with completing applications, verifying eligibility, and maintaining enrollment records. Provides information regarding benefits, coverage, program requirements, and available resources.
Coordinates with patients, families, healthcare staff, and external agencies to obtain required information and facilitate referrals. Follows up on pending applications, enrollments, and claims to support timely processing. Assists in resolving eligibility, coverage, and reimbursement issues in accordance with established policies and procedures. Maintains confidential patient information and records in compliance with Privacy Act and HIPAA requirements.
Utilizes automated systems to document, track, and report eligibility and enrollment activities. Supports patient access to healthcare services through effective customer service and application of alternate resource program requirements.
IHS Selectees whose duties and responsibilities require them to work permanently, temporarily, or occasionally in an IHS healthcare facility must comply with the IHS Employee Immunization Policy related to vaccine-preventable diseases, consistent with recommendations for healthcare workers. Vaccine exemption requests may be available, as outlined in the IHS Employee Immunization Policy and facility guidance.
There are no education requirements.
OHR_OC_ApplicantInquiry@ihs.gov
This position is with Indian Health Service, Department of Health and Human Services.
The posted pay range is $45409 – $72644/yr.
This position requires a Other security clearance.
Applications close on 2026-12-31.
This is a Most positions filled under this announcement are full-time; however, positions may also be filled under other work schedules, including part-time (less than 40 hours per week) and intermittent (as needed). position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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