This announcement is being limited to the first 50 applications received. The announcement will close either on the published closing date at 11:59 p.m. Eastern Standard Time (EST) or on the day when the number of applications reaches 50 at 11:59 p.m. (EST), whichever comes first.
The purpose of a Rating Quality Review Specialist is to measure individual performance quality and identify training needs through the review and assessment of completed claims involving appeals and rating decisions.
Specific duties include: Performs individual quality reviews to determine the rating quality level of individual DROs and RVSRs for purposes of individual performance standards in accordance with an established monthly schedule. Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken.
(Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.) Responsible for sharing rating quality trend information with management on an ongoing basis and with the DROs and RVSRs during training sessions. Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.
Evaluates and identifies deficiencies of all elements of a claim from evidence development, income, and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted. Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices. Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented. Prepares documentation to support unfavorable finding in order to provide justification for error decisions and indicate required actions.
Conducts statistical analysis of quality reviews to identify trends, significant problems areas and processes requiring improvement. Relays quality trend information with management on an ongoing basis for use in operations, decision making, and planning. Work Schedule: Monday-Friday, 7:00am to 3:30pm Compressed/Flexible: Available Telework: No, this is a remote position. Virtual: This is not a virtual position.
Position Description/PD#: Decision Review Officer; PD37138A Relocation/Recruitment Incentives: Not Authorized . Financial Disclosure Report: Not Required Bargaining Unit: Yes
There is no educational substitution at this grade level.
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $90925 – $118204/yr.
Yes, this position is fully remote.
This position requires a Other security clearance.
Applications close on 2026-09-11.
There are 5 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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