Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Commissioner, Privacy, Freedom of Information Act and Equal Employment Opportunity.
There is (1) vacancy that may be filled in one of the following locations: Washington, DC New York, NY San Francisco, CA Los Angeles, CA Phoenix, AZ Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.
In this high-visibility position, the incumbent manages CBP's EEO Field programs through many subordinate EEO supervisors and/or team leads who are responsible for supervising the agency EEO programs. This position starts at a salary of $147,945.00 (GS-15, Step 1) to $192,331.00 (GS-15, Step 10). Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection.
GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.
Major duties include: Plan, direct, manage, and evaluate the agency's Equal Employment Opportunity (EEO) program and EEO complaint-processing activities, including counseling, investigations, alternative dispute resolution, adjudication, and related case-management functions.
Provide authoritative advice and consultation to senior leaders, managers, supervisors, employees, representatives, attorneys, labor officials, and other stakeholders on complex EEO matters, requirements, complaint status, and resolution options.
Ensure EEO complaints and program activities comply with applicable federal laws, regulations, EEOC directives and guidance, DHS policy, and CBP procedures; serve as the agency designee for accepting or dismissing discrimination complaints.
Analyze complaint data and program operations to identify trends, recurring issues, and areas requiring management intervention; develop and implement strategies to strengthen program effectiveness, compliance, and equal employment opportunity objectives.
Manage subordinate supervisors and staff by establishing priorities, assigning and reviewing work, evaluating performance, overseeing EEO case-file and tracking-system records, coordinating stakeholder engagement, and supporting EEO-related training.
Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
cbphiring-applicantinquiry@cbp.dhs.gov · 855-500-3722
This position is with Customs and Border Protection, Department of Homeland Security.
The posted pay range is $147945 – $192331/yr.
Applications close on 2026-10-14.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →