WHAT IS Taxpayer Services? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CAS-Customer Account Services - Deputy Director- AM (Exec) This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services business units. IRS Nationwide REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Assists the executive in setting business unit strategy and goals that enhance compliance with laws and policy aligned with the overall organizational strategy.
Plans, performs, and/or coordinates the most significant types of managerial assignments, encompassing all program and functional areas of the executive. Prescribes and influences courses of action affecting the adoption of service wide policy. Negotiates policy matters with both internal and external organizations and assures understanding and consideration of the executive's views.
Assists in the allocation of resources among the program office; establishes performance measures and goals and manages the execution of program goals; ensures goals, strategy, and policies are clearly communicated to employees to achieve the desired results. Analyzes proposals directed to the executive for review, approval, or decision and develops recommendations for consideration and action.
Coordinates the recommendations of and/or solutions to major projects or problems arising from operating policies, programs, workloads, objectives, etc. and coordinates with managers and program officials from other divisions. Implements the executive's administrative and managerial decisions and assures accomplishment of the desired goals and objectives.
Functions as a senior level liaison with external organizations and stakeholders to represent the view of the executive and interests of the IRS. Presents the executives' viewpoints to external groups and promotes closer relationships between the Agency and appropriate outside organizations in areas of mutual benefit. Actively participates in conferences, meetings, or presentations involving problems or issues of considerable importance.
Represents or negotiates on behalf of the executive with experts in working groups across government and with partners and stakeholders (state, tribal and local governments, external organizations, and others). Represents the executive at meetings, conferences, and seminars. Serves as a representative of the program to convey points of view, desired emphasis and goals in matters falling within the incumbent's area of responsibility.
Keeps alert and informed on current policies, programs and procedures of the IRS, and Congress. Prepares status reports and studies which pertain to problems of unusual breadth and intensity not normally within the purview of a specific statute or authority. Projects are generally far-reaching in impact, unique and require distinct and definite approaches. Coordinates, develops, disseminates, and otherwise manages all communications from the assigned Executive Office.
Ensures necessary commitments are accomplished and documented. Coordinates the timely development of materials for the executive's presentations before professional practitioner groups and agency executives. Prepares and coordinates Congressional and other high-level correspondence and briefing material. Attends leadership meetings and follows-up on action items.
Monitors activities to ensure timeliness, consistency and completeness; and reviews responses, reports, and memoranda to developconsolidated responses on behalf of the organization. STANDARD POSITION DESCRIPTIONS (SPD): PD21061 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
Full federal benefits details →
This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $147945 – $197200/yr.
This position is eligible for telework.
Applications close on 2026-09-09.
This is a Day Shift Monday-Friday (start and stop times between 6:00a - 6:00p) position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →