These positions are located within the Consolidated Patient Account Center (CPAC) at the VA Medical Center in Asheville, NC. The CPAC provides a broad range of business services in support of VISN and VAMC operations that include: Billing, Collections, Pharmacy Claims Processing, Accounts Receivable Management, Customer Service, Financial and Performance Reporting, Patient Access, Insurance Identification and Verification, and Quality Assurance.
***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties include, but are not limited to, the following: Reviewing accounts receivable records, debt cases, and supporting documentation to ensure accuracy and compliance with VA policies and Federal regulations; Performing debt collection activities including follow-up on contacts, notices, and maintaining due process requirements; Researching, analyzing, and resolving accounts receivable discrepancies and determining appropriate collection actions; Evaluating repayment options, compromises, write-offs, and referral actions based on case documentation and financial data; Reviewing and validating requests for recoupment against insurance, eligibility, and billing records for accuracy and completeness; Auditing billing and collection documents for errors, omissions, duplication, and inconsistencies; Investigating third party liability cases including tort, workers compensation, and auto claims to support recovery determinations; Analyzing medical, insurance, and legal documentation to determine appropriate collection actions and case outcomes; Coordinating with beneficiaries, insurance carriers, vendors, and internal departments to resolve account issues and discrepancies; Communicating with legal counsel regarding delinquent debts, bankruptcy cases, and enforcement actions; Preparing documentation and supporting records for refunds, adjustments, write-offs, and account closures; Reconciling accounts receivable data between VistA and financial management systems and correcting discrepancies; Monitoring accounts receivable reports and maintaining statistical data on collections, delinquent accounts, and write-offs; Updating financial systems with case actions, collection status, and account adjustments and maintaining supporting documentation and case files for all collection and recovery actions; and Performing other related duties as assigned.
Work Schedule: Monday through Friday, 8:00am to 4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Telework: This position may be authorized for AD HOC telework. AD HOC telework eligibility will be discussed during the interview process.
There is no educational substitution at this GS-6 grade level.
jacob.scott329@va.gov · (313) 204-6076
This position is with Immediate Office of the Assistant Secretary for Human Resources and Administration, Department of Veterans Affairs.
The posted pay range is $45409 – $59031/yr.
This position is eligible for telework.
Applications close on 2026-11-16.
There are 15 openings for this position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-06 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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