These positions are located within the Consolidated Patient Account Center (CPAC) at the Leavenworth VA Medical Center in Kansas. The CPAC provides a broad range of business services in support of VISN and VAMC operations that include: Billing, Collections, Pharmacy Claims Processing, Accounts Receivable Management, Customer Service, Financial and Performance Reporting, Patient Access, Insurance Identification and Verification, and Quality Assurance.
***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties include, but are not limited to, the following: Reviewing accounts receivable records, debt cases, and supporting documentation to ensure accuracy and compliance with VA policies and Federal regulations Performing debt collection activities including follow-up on contacts, notices, and maintaining due process requirements Researching, analyzing, and resolving accounts receivable discrepancies and determining appropriate collection actions Evaluating repayment options, compromises, write-offs, and referral actions based on case documentation and financial data Reviewing and validating requests for recoupment against insurance, eligibility, and billing records for accuracy and completeness Auditing billing and collection documents for errors, omissions, duplication, and inconsistencies Investigating third party liability cases including tort, workers compensation, and auto claims to support recovery determinations Analyzing medical, insurance, and legal documentation to determine appropriate collection actions and case outcomes Coordinating with beneficiaries, insurance carriers, vendors, and internal departments to resolve account issues and discrepancies Communicating with legal counsel regarding delinquent debts, bankruptcy cases, and enforcement actions Preparing documentation and supporting records for refunds, adjustments, write-offs, and account closures Reconciling accounts receivable data between VistA and financial management systems and correcting discrepancies Monitoring accounts receivable reports and maintaining statistical data on collections, delinquent accounts, and write-offs Updating financial systems with case actions, collection status, and account adjustments and maintaining supporting documentation and case files for all collection and recovery actions Performing other related duties as assigned Work Schedule: Monday through Friday, 8:00am to 4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Telework: This position may be authorized for AD HOC telework.
AD HOC telework eligibility will be discussed during the interview process.
There is no educational substitution at this grade level.
gilda.martinez@va.gov · 3182941490
This position is with Immediate Office of the Assistant Secretary for Human Resources and Administration, Department of Veterans Affairs.
The posted pay range is $46150 – $59994/yr.
This position is eligible for telework.
Applications close on 2026-11-06.
There are 21 openings for this position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-30 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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