This position reports to the Ambulatory Care Operations Director (ACOD) I Group Practice Manager (GPM). The primary purpose of the position is to provide assistance and support to the ACOD/GPM and to all ambulatory care services in the facility and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care as applicable.
Maintain improvement-focused, patient-centered team to support providing timely access to care and increasing Veteran satisfaction regarding access to care. Consults, advises, and educates all levels of employees including the highest levels of management, on methods and means to make health care operations more effective and efficient. Manages and resolves conflicts, confrontations, and disagreements in a positive and constructive manner to minimize negative personal impact.
Assist in development of clinic contingency plans for Access. Assists clinical business end users in re-engineering business processes for clinical efficiency and documentation. Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.
Optimize and standardize clinic operations and key business processes through collaboration and management of staff, processes, training, technology and the physical infrastructure. develops and/or oversees the development of information related to patient care, such as patient registries to allow the Clinical Team to track management of patient illnesses; and develops performance management tracking tools.
Extracts, analyze and provides data to assess treatment impacts such as: clinical endpoints, health status outcomes and utility estimates; estimated usage; characteristics of treating designated populations; evaluating patterns of substitution against other products such as resource impact assessments.
Knowledge of computer hardware and software development and systems as they apply to the conception, specification, analysis, planning, development, installation, test, modification and use of data handling and computing systems in support of aerospace flight and ground systems. Pulls reports and presents findings from various databases (OPES, SPARQ, Glide Path, Clinic Index, Pyramida Analytics and PowerBi, etc.).
Uses computers, software applications, databases, and automated systems to accomplish work. Knowledge of computer hardware and software development and systems as they apply to the conception, specification, analysis, planning, development, installation, test, modification and use of data handling and computing systems in support of aerospace flight and ground systems.
Conducts special studies and trend analysis, identifies and evaluates data elements needed for these studies from various data repositories (e.g., Veterans Health Information Systems and Technology Architecture (VISTA), VHA Support Service Center (VSSC), PowerBi, , Pyramid Analytics, Managerial Cost Accounting Office (MCAO), Allocation Resource Center (ARC), Corporate Data Warehouse (CDW), etc.), ensures the accuracy of the information delivered, and submits findings.
Validate data integrity/quality for elements populating access reports (DSS, PCMM, clinic profile set-up, panel sizes, provider schedules). Collect, analyze and interpret data from multiple sources to identify current and/or fore-casted deficiencies, determine root causes, and recommend corrective actions.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday; 0800 - 1630 Telework: This position may be authorized for ad-hoc telework. Ad-hoc telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist/PD99865S and PD99866S Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Allan.thongrattana@va.gov · 951-517-6941
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $77983 – $121511/yr.
This position is eligible for telework.
Applications close on 2026-11-11.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-06 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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