This position is located in Washington, D.C. The ideal candidate will have experience working in the property and casualty insurance sector in a claims capacity, including flood insurance, whether as an adjuster, examiner, or a position that required implementing guidance and policy language.
What will I do in this position if hired? In this position, you will serve as an Insurance Examiner. Typical assignments include: GS-12 Level: Review flood insurance claim and underwriting files from the National Flood Insurance Program (NFIP) Servicing Agent and Write Your Own companies to ensure compliance with federal regulations, insurance contracts, policy requirements, and NFIP procedures.
Prepare findings and reports on operational review results, identify processing errors or program weaknesses, and recommend corrective actions to improve the NFIP Servicing Agent or Write Your Own company performance. Develop, review, and support implementation of NFIP claims, underwriting, adjustment, and policy guidance, including manuals, procedures, forms, and regulatory materials.
Participate in meetings, presentations, training, and inquiries involving NFIP leadership, the NFIP Servicing Agent, Write Your Own companies, insurance industry representatives, other federal agencies, policyholders, and Congressional inquiries. Assist during flood disasters by supporting Flood Response Offices, monitoring contractor and adjuster performance, and helping ensure timely processing of claims and payments to policyholders.
GS-13 Level: Reviews and evaluates flood insurance claim and underwriting files from the National Flood Insurance Program (NFIP) servicing agent and Write Your Own companies to ensure compliance with federal regulations, policy requirements, and processing standards.
Identifies discrepancies, weaknesses, and processing errors found during operational reviews; prepares written reports for leadership; and provides direction to the NFIP Servicing Agent and Write Your Own companies on required corrective actions.
Serves as a technical authority in preparing, reviewing, and interpreting NFIP directives, guidelines, manuals, forms, procedures, rules, and regulations related to coverage, liability, damages, claim expenses, underwriting, and claims processing.
Represents the Branch in meetings, consultations, presentations, training, and technical discussions with NFIP contractors, Write Your Own staff, insurance industry representatives, other federal agencies, policyholders, Congressional offices, and other stakeholders. Provides guidance during flood disasters, monitors Flood Response Offices operations, evaluates claims examiner and adjuster performance, and conducts NFIP claims re-inspections. What else do I need to know?
At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites.
All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description.
Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions. Promotion Potential: Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.
No Educational Substitution: There is no educational substitution for this position, and you must meet the qualifications listed in the "requirements" section of this announcement.
DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers.
DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.
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douglas.lewisjr@fema.dhs.gov · 202-808-4980
This position is with Federal Emergency Management Agency, Department of Homeland Security.
The posted pay range is $102415 – $158322/yr.
This position is eligible for telework.
Applications close on 2026-09-28.
There are 4 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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