This announcement is being limited to the first 100 applications received. The announcement will close either on the published closing date at 11:59 p.m. Eastern Standard Time (EST) or on the day when the number of applications reaches 100 at 11:59 p.m. (EST), whichever comes first.
Specific duties include: Fields telephone calls pertaining to a wide range of issues. On occasion, these matters involve other Veterans Affairs (VA) and Federal benefits. Researches and interprets regulations governing life insurance policies in order to reply to inquiries from policyholders on the VA administered insurance programs.
Responds to inquiries varying in complexity and counsels' callers on topics including but not limited to, dividends, premiums, non-medical and medical underwriting issues, matured endowments, cash surrenders, loans, death claim processing and tax issues relating to the insurance programs.
Advises policyholders and beneficiaries in estimated and comparing benefits of the various options that are available relating to conversions, changes of plan, matured endowment, cash surrenders, death award payments and dividend options, etc. Computes reserves, difference in reserve, surrender and loan values, and determines effective date of changes. Prepares detailed statement of account and conducts extensive audits of individual policies.
Responds to inquiries in relation to Servicemembers and Veterans Group Life Insurance (SGLI/VGLI) VA Life programs, which are supervised by the Department of Veterans Affairs. Takes all servicing and maintenance actions in responding to requests or inquiries from policyholders or their authorized representatives, including posting premiums, loan and dividend payments and refunds.
Performs post entitlement actions, including release of Treasury Form 712 and release of correspondence to claimants, Veterans Service Officers, and attorneys and third parties concerning general inquiries about payment of the proceeds. Processes beneficiary designations requests, release copies of beneficiary designations on file and provide copy of the policy.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-7/9.
Work Schedule: Full time, Monday through Friday Compressed/Flexible: Available (6:00am - 6:00pm) Virtual: This is a remote position Position Description/PD#: Insurance Specialist; PD03735A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying.
However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
janelle.phillips@va.gov · (313) 471-3888
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $43106 – $56039/yr.
Yes, this position is fully remote.
This position requires a Other security clearance.
Applications close on 2026-10-29.
There are 2 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-22 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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