The Supervisory Medical Administration Specialist provides leadership and support to the Clinic Support Section (CSS) within the Health Administration Service (HAS), ensuring access to care. appointment management, and compliance with VHA directives. Serving as a subject matter expert, and acts as Chief, CSS during periods of absence. Responsibilities include administering and coordinating the Appointment Management System, and implementation of key initiatives.
The Supervisory Medical Administration Specialist serves as a multidisciplinary team leader, formulating strategic objectives for the service and healthcare system to meet evolving needs. The Supervisory Medical Administration Specialist manages workflow on an ongoing basis, analyzes data to enhance scheduling and performance processes, and recommends changes to improve work production and services delivered.
Plans and coordinates the orientation and training of new employees as required by hospital policy. Provides and directs ongoing on-the-job training, cross-training, and annual training for all employees under supervision. Duties Include: Distributes workload within various clinic services and ensures work assignments are completed as directed.
Reviews employee work at various stages to ensure compliance with directives, manages and anticipates overtime for the unit, and communicates related information to the Section Chief Clinic Support Section. Monitors workflow activities to ensure performance standards are achieved and manage clinic coverage and the clinic's overtime budget. Develops and communicates staff schedules and contingency plans and conducts frequent reviews of staff work assignments.
Arranges and conducts interviews (using PBI), provides competency assessments, and completes performance evaluations. Serves as the subject matter expert for Health Administrative scheduling applications, assisting in the identification and resolution of related issues through innovative problem-solving and an in-depth understanding of system processes and procedures.
Performs administrative data retrieval, including Clinic Access metrics, impacting and assessing numerous clinical areas such as Patient Aligned Care Teams (PACT), Spinal Cord Injury, PT/O, Radiation Therapy Unit, Mental Health, Alcohol and Drug Rehabilitation, Psychology, Geriatrics, Surgical Service, Medicine Services, Specialty Clinics, Lab and Centralized Scheduling.
Supports workload studies for other services throughout the medical center by providing pertinent data and analysis. Coordinates coverage, staffing, training, and the implementation of new initiatives and processes. Contributes to the management of clinic ACCESS and intake processes, including patient information management, insurance scanning, performs Regional Counsel third-party verification, and Active Duty/Sharing Agreement intake procedures.
Develop and introduce new techniques for process improvement, monitoring, reporting, and training, working collaboratively with hospital services to implement strategies that enhance the efficiency and effectiveness of intake and access management processes. The incumbent will support team operations during periods of increased workload, staff shortages, or other operational needs.
In the absence of another supervisor, this employee will be expected to assist with supervisory duties within that area to ensure continuity of operations and adequate oversight. This includes temporarily assuming supervisory responsibilities as needed, and providing support or guidance to staff until the primary supervisor returns. Other duties as assigned.
Performs additional related duties in support of the Clinic Support Section and Health Administration Service as necessary. Promotion Potential: This position is at a GS-9 Full performance level with no known promotion potential.
Work Schedule: Monday - Friday 8:30am-5:00pm Position Description/PD#: Supervisory Medical Administration Specialist/PD062100 As a condition of employment, applicants who have not previously completed a supervisory probationary period will be required to serve a one-year supervisory probationary period.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $61722 – $80243/yr.
Applications close on 2026-10-28.
This is a Monday - Friday 8:30am-5:00pm position.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-22 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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