This position is located in the U.S. Small Business Administration (SBA), supporting disaster affiliated Centers under the technical and administrative supervision of the Chief Information Officer (CIO).
The position is responsible for information technology work involving systems administration, network services, cloud technologies, customer support, telecommunications systems, continuity operations, and other information security activities supporting Center and Field disaster operations.
As an IT Specialist (Customer Support) at theGS- 2210-9, some of your typical work assignments may include: Provide technical assistance to customers involving remote communications, user access, laptop configuration, and troubleshooting of hardware and software issues. Install, configure, test, upgrade, and troubleshoot software applications, computer workstations, and associated hardware components.
Diagnose and resolve customer-reported technical issues, respond to service requests, and maintain accurate records using automated tracking and ticketing systems. Participate in planning, delivering, and evaluating IT customer support services; identify opportunities and recommend improvements to service delivery. Provide technical guidance, training, and assistance to customers on IT systems, established procedures, and information security requirements.
IMPORTANT NOTES: This position works on an as needed basis. This means that employees are in a pay and duty status only when activated to respond to workload needs, especially in response to heightened disaster activity. When no longer needed, employees return to an intermittent schedule and are not called into work until the next event necessitates additional staff.
However, depending on the workload and/or level of disaster activity, your work schedule may be changed to full-time. Subsequently, if the workload decreases, you may be placed back onto an intermittent work schedule. Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and twelve to fourteen hours a day).
IF QUALIFYING BASED ON EDUCATION: Major study for graduate level education--computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field. For GS-09: 2 academic years of progressively higher-level graduate education.
OR Master's degree (or equivalent graduate degree such as LL.B. or J.D. as specified in qualification standards or individual occupational requirements) directly related to the position or other coursework that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
Education must be in a field which demonstrates the knowledge, skills, and abilities necessary to perform the duties of the position. OR A combination of education and experience. For example, 1 full year (18 semester hours or 27 quarter hours) of graduate-level education (i.e. 50% of education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position.
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation.
All education claimed by applicants will be verified by the appointing agency accordingly. If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty.
*** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.
This position is with Small Business Administration, Other Agencies and Independent Organizations.
The posted pay range is $64543 – $83911/yr.
This position is eligible for telework.
Applications close on 2026-10-28.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-22 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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