The ideal candidate will have demonstrated IT support experience, including installing, configuring, maintaining, and troubleshooting systems supporting regional offices. This role focuses on planning and delivering seamless technical assistance to regional users.
What will I do in this position if hired? In this position, you will work as a member of the Region 2 Mission Support Division, Information Technology Branch. Typical assignments include: Serves as a primary technical specialist and focal point for the planning and implementing of customer support services covering all organization IT equipment, software, systems, interfaces, and networks. Diagnoses and resolves problems in response to customer related incidents.
Performs a variety of highly technical assignments relevant to the implementation of state-of-the-art customer support requirements. Analyzes customer requirements and investigates and resolves hardware/software issues, taking necessary corrective actions to maintain reliable information architecture. What else do I need to know? At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management.
Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description.
Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.
No Educational Substitution: There is no educational substitution for this position, and you must meet the qualifications listed in the "requirements" section of this announcement.
DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers.
DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.
Full federal benefits details →
kristen.wahlgren@associates.fema.dhs.gov
This position is with Federal Emergency Management Agency, Department of Homeland Security.
The posted pay range is $105481 – $137128/yr.
This position is eligible for telework.
This position requires a Sensitive Compartmented Information security clearance.
Applications close on 2026-11-02.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-22 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →