The incumbent conducts Site Visits, special studies and training, and validations to ensure the reliability of performance and the operations of field stations. The staff prepares appropriate reports, responses, proposals, and guidelines when problems are identified to assist with their corrections.
Specific duties include: Monitors the operating programs and activities supporting CS benefits and services provided to Veterans, their dependents, or beneficiaries, to include conducting and participating in operational audits of field stations. Assists in evaluating and assessing the effectiveness of the state of Program Operations as it relates to field stations.
Identifies actual or potential problem areas, trends, significant program accomplishments, merit and deficiency situations, areas of imbalance, or other factors that affect program operations.
Based on analyses and evaluation of these factors, presents conclusions, and recommends appropriate changes to the objectives of VBA programs to operating and management officials for use in ensuring efficiency, economy, and balance in the development and execution of the operating programs.
Advises leadership on technical and administrative decisions with regulatory/statutory guide, regulations, policies, procedures and/or instructions to carry out the functions which support operations delivery. Studies program operations, new legislation, automated systems, management initiatives, and the operations of interacting programs and organizations to develop new and modified operating instructions and training material.
Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of programs or operations in meeting established goals and objectives. Gathers relevant data, analyzes it critically, and makes recommendations based on findings using available information resources such as internet tools, manuals, and other reference material.
Serves as project lead on long and short-term research and studies program activities with CS to support the organization's business goals and objectives. Manages multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization. Conducts investigations of evidence involved in resolving appealed cases and special interest cases.
Deals with issues of both sensitive or of a high-profile nature while advising leadership on the national or local impact of changes in process, protocol, or legal statues, which may impact or shapes the future direction of the organization. Oversees the preparation and gives oral presentations to various audiences within CS, VBA senior management, department level executives, and outside agencies.
Directs the development of presentations covering highlights of new material and providing practical applications and examples. Leads studies, analyzes findings, and makes recommendations on VBA's program operations. Develops implementation plans for activation of associated projects, assuring logistical and cost-benefits issues are fully addressed.
Serves as point of contact with other VBA business lines to include the Office of Field Operations, regarding specific regulatory/procedural changes needed for successful implementation of Compensation benefit application support. Work Schedule: Full time, Monday through Friday 08:00am - 4:30pm. Compressed/Flexible: Not available. Telework: Available. This position is eligible for situational (ad hoc) telework only.
The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst (Operations Analyst); PD39519A Relocation/Recruitment Incentives: Not authorized. Financial Disclosure Report: Not required.
There is no education substitution for the GS-13 grade level.
laketia.carter@va.gov · (202) 461-7479
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $90925 – $118201/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-09-01.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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