Advanced Medical Support Assistant and provides clerical and administrative support for multiple Clinical Departments. Gives on-the-job training to new employees in accordance with established procedures and practices. Provides information via telephone and in person to the general public, members of the professional staff, civilian, and military personnel in response to inquiries regarding appointments.
Major duties include, but are not limited to the following: Works collaboratively in an interdisciplinary coordinated care delivery model, Patient Aligned Care Team (PACT). Coordinates with the PACT to review clinic utilization using various reports, ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes necessary adjustments.
Collaborates, communicates, sets priorities, and organizes work with the PACT in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. Participates in team huddles and team meetings to manage and plan patient care: sets priorities and deadlines, adjusts the flow and sequence of work to meet team and patient needs: works with the team to reinforce the plan of care and self-help solutions.
As a member of the PACT, participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care: informs and educates providers about shared patients (those receiving care at multiple VA locations or in the community); contacts patients to coordinate follow-up care. Communicates tactfully and effectively, both orally and in writing, in order to meet program objectives.
Demonstrated advanced knowledge of the technical health care process as it relates to access of care. Without supervisor intervention, utilizes reference sources, sound judgement, and team collaboration to resolve problems within a complex systems environment. Possesses a comprehensive knowledge of polices and procedures associated with operational activities that affect the patient flow and patient care.
Enters, manipulates, and retrieves information and data from the Vista and other clinical information systems as appropriate to area assigned. Completes mini registration and chart compilation. Complete requested forms, manually or using automated systems, for individual patient orders for blood work, X-rays, radiation therapy, respiratory or ventilated care consults and other request as required.
Schedules and coordinates appointments for patients with various clinics, ensuring all treatment requested by the physician has been scheduled, and rescheduling appointments when necessary. Coordinates the scheduling to avoid conflicts in different clinic schedules. Ensures appointments are timely and in accordance with physicians' requests. Explains necessary test preparations to patients.
Receives telephonic requests for information and transmits requests to the appropriate physician. Assists clinic administrator and other personnel with workload accountability information. Obtains and reviews medical records of patients prior to scheduled appointments. Records a variety of physicians' orders on a timely basis to various charts, identifying various chemical compounds, symbols and abbreviations comprising medication orders.
Assures proper completion and filing of original medical documentation and forms in records prior to forwarding to medical records room. Ensures the patient completes all necessary forms prior to being seen by the provider. Responsible for the clerical duties inherent in the admission, care and discharge of inpatients or the in processing, care and out-processing, of outpatients and guests. Notifies appropriate staff of the patient's arrival.
Reconciles end-of-shift/end-of-day processing and reports. May maintain copies of all travel documents, to include travel vouchers, and leave forms. Also, may be required to maintain the calendar for staff, preventing double booking of appointments/meetings, providing file and document management. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: M - F 8:00 - 4:30 Telework: N/A Virtual: This is NOT a virtual position.
Functional Statement #: 01310-F
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Charmaine.Runne@va.gov · 000-000-0000
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $53919 – $70095/yr.
This position requires a Other security clearance.
Applications close on 2026-11-06.
There are 2 openings for this position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-29 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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