The Program Support Assistant (OA) for the Community and Recovery Services programs provides administrative/clerical support to the Mental health Residential Rehabilitation Treatment Program (MHRRTP) under the Behavioral Health Service (BHS). The position reports to the Deputy Associate Chief of Staff of Behavioral Health Service.
Resolves problems associated with the data analyses, administrative and clerical work of the office. Complete range of program support which includes basic customer service skills, timekeeping, data analysis and graphing Provide administrative assistance to the Section Chief and will be expected to have a good working knowledge of the organization and patient care programs in Mental Health Services.
Manages incoming phone calls from Veterans, provides programmatic information, and assists with managing cancellation calls and rescheduling Assists with Veteran communications during emergency events. Assists MHRRTP staff in communication and coordination with other services/programs who collaborate with MHRRTP (i.e.
recreational therapy) Extract and analyze data from various databases, including, but not limited to VATAS, VSSC, VISTA and LEAF Collection, compilation and/or tracking of data and statistical information in support of the organization's program operations Schedules Veterans for upcoming group and individual therapy sessions as well as medication management appointments with MHRRTP NP Schedules MHRRTP intakes and coordinates staff schedules for participation in intake Collect, preparation of reports, program support and administrative assistance to VHA VR and MHRRTP Provides clerical support such as answering the telephone, referring visitors, or providing information about the office, its functions, and standard operating procedures, and similar information Maintains the appointment calendar, schedules appointments, reminds supervisor/staff members of the subject matter prior to meetings, and makes administrative arrangements as required Edits letters, composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines and meeting minutes, develops standard or form letters and replies to inquiries Assist with timesheets, billing, payments for the Transitional Work component, as well as accounting for the VHA VR program Orders office supplies for PRRC staff.
Monitors CWT VHA Vocational Rehabilitation and Psychosocial Rehabilitation and Recovery Center programs budgets and fiscal responsibility over FCPs Performs other related duties as assigned Work Schedule: Monday through Friday 7:30 am to 4:00 pm. Subject to change by supervisor to meet facility needs. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD037690 Relocation/Recruitment Incentives: Not Authorized.
Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level.
Jamielee.Adams@va.gov · 607-346-5286
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $45409 – $59031/yr.
Applications close on 2026-10-08.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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