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Program Support Assistant

Veterans Health Administration · Department of Veterans Affairs
📍 Ann Arbor, Michigan 💰 $55658 – $72358/yr

Quick Facts

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Job Summary

The incumbent performs duties in support of the Radiation Oncology Service as the Radiation Oncology Service Chief and AO deem necessary; by performing general and complex office/clinic work auxiliary to the work of the organization.

Key Responsibilities

Duties: Major Duties - 70% Plans, develops, and executes a system for providing required reports.

This includes recognition of recurring reporting needs, verification and validation of the information contained in reports, and timely response to special reporting requirements (ex., monthly reports for Continuous Quality Improvement Committee (CQI) as required by APEx Radiation Oncology Accreditation such as Linear Accelerator (TB1 and TB2) Machine Downtime, Patient Census, Treatment Types, Treatment Delays, Missed Treatments, M&M and will present data in various forms including trending graphs.

This also includes various reports from ARIA (Oncology Information System) that are regularly required by clinical staff). Processes incoming and outgoing materials such as correspondence, reports, and records requests. Assists Residents and Nurse Practitioner with VA agency referrals to Ann Arbor Radiation Oncology Service and Community Care needs (ex., coordinating record requests and tracking requests).

Incumbent will also be assigned as one of the Service's EHRM Superusers and assist staff with training and resources related to same.

Public Contact Work - 10% Coordinates, administrative activities within Radiation Oncology Service under the direct supervision and oversight of the Chief of Radiation Oncology Service such as receives, schedules, refers, and contacts members of the staff, agency, and persons outside the agency ranging from other government agencies to the general public.

Provides general clerical public contact support services such as answering the telephone, referring visitors, or providing information about the office, its functions, and standard operating procedures, as well as similar information. Screens calls and personally answers calls when the requested information concerns routine and procedural requirements. Screens the supervisor and staff member calls and determines if the call requires their attention.

Supplies the requested information when the question concerns information the employee is familiar with or can easily get (e.g., status of reports, suspense dates, procedural requirements). Maintaining Calendars, Appointments, & Schedules - 10% Schedules appointments, assists with scheduling interviews, coordinates meetings, and/or schedules conferences.

Provides general calendar maintenance and administrative services such as maintaining calendars and recording appointments or arranging for meeting and small conference administrative details. Assists in facilitating office and workspace utilization; maintain schedules for all group rooms and utilization. Independently schedules supervisor/staff member time based on knowledge of preferences and current commitments.

Maintains the appointment calendar, schedules appointments, reminds supervisor/staff members of the subject matter prior to the meeting, and makes administrative arrangements as required. Office Supplies, Equipment & Space - 5% Obtains and monitors the use of services, supplies, or equipment for the office.

Justifies and requests replacements for outdated equipment by identifying the outdated equipment, gathering relevant information on office equipment, or requesting office equipment for own work area. Assists in facilitating office and workspace utilization; maintain schedules for all group rooms and there utilization. Serves as Control Point Clerk for the designated Radiation Oncology Service Fund Control Point.

Responsible for utilizing purchase card program and IFCAP system. Tracks and receives orders, reconciles billing, updates local purchase tracking database and all other activity associated with purchase and procurement. Orders materials following established guidelines, and VHA Directives.

Coordinates with staff and Administrative Officer the anticipated needs and justifications for additional equipment, maintains list of equipment needs and priorities and submits completed requests when approved by Chief of Service. Incumbent oversees the maintenance of accurate records, which state the location and condition of inventory items. Education & Timekeeping Records - 5% Enter education data for Service employees to maintain their history and training reports.

Distributes and supplies reports to supervisors on a quarterly basis and also to employees at their request. Is the Primary Timekeeper for two T&Ls. Also is alternate Timekeeper for the other Services. Assists administrative staff with other support of human resource management requests, workload, document preparation, etc. Performs other duties as assigned. Work Schedule: Monday-Thursday 7:30 am-4:00 pm, Friday 7:00 am-3:30 pm Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/PD928220 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Requirements & Education

There is no educational substitution at this grade level.

Contact

Jami.Umstead@va.gov · 7347697100

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $55658 – $72358/yr.

What is the application deadline?

Applications close on 2026-10-21.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-13 · Not affiliated with or endorsed by OPM or USAJOBS.gov

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