This position is located in Police Services. The primary purpose of the position is to monitor physical security equipment and systems for the James H. Quillen VA Health Care System, Mountain Home, Tennessee.
This position serves as the Security Assistant for Police Service within the Veterans Health Administration (VHA) with a primary purpose to monitor physical security equipment and systems.
Major duties and responsibilities include: Physical Security Support: monitors and responds to alarms; traces access patterns, programming, assigns or removes user permissions, and remotely opens and secures doors during routine and emergency operations; determines when to dispatch law enforcement or other personnel to investigate; maintains radio/alarm activity records/logs to include dates, times, and results of communications and activities; prepares completed reports; issues and retrieves government issued keys and/or identification cards; and maintains accountability of Police Officer badges issued and all associated logs.
Communications: monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services; maintains contact with law enforcement units; monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits; coordinates with various federal, state and local law enforcement officials for coordination of emergency situations; and operates a variety of communications equipment, telephones and computer systems to support both routine and emergency operations.
Operations Support: performs system checks on a variety of equipment used in the dispatch center; troubleshoots systems when problems arise and resolves issues whenever possible; conducts equipment inventories and completes records and other logs; enters, updates and retrieves information from a variety of computer systems/databases; uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations; enters or updates regional and national records; compiles and prepares reports related to events occurring in the operation of the police control center; completes vehicle registration tasks and issues decals and permits.
Performs other related duties as assigned. Work Schedule: All tour schedules are at the needs of the service- tours include current tour hours, 6:30am-6:30pm or 6:30pm-6:30am, 7am-7pm or 7pm-7am, maybe required to work evenings, weekends and a compressed tour Sunday through Saturday 7am - 7pm or 7pm- 7am. Position Description Title/PD#: Security Assistant/PD99858S Physical Requirements and Work Environment: The work is typically sedentary in nature.
However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; etc. No special physical demands are required to perform the work. Working on off-tours, rotating shifts or regular overtime may be required. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms. The work area is adequately lighted, heated, and ventilated.
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Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
ERICA.BURDINES@VA.GOV · 615-878-9743
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $40736 – $52957/yr.
Applications close on 2026-10-12.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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