WHAT IS TAXPAYER SERVICES SERVICE CENTER - Refund Integrity Verification Operation-Refundable Credits Examination Operation? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - RICS-Return Integrity and Compliance Services REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
Assists the managers with the development and execution of the operational plan for effective resource deployment across teams; serves as a confidential employee in monitoring and addressing sensitive and confidential matters including Congressional, statute cases, Treasury Inspector General Tax Administration (TIGTA) referrals; has involvement in formulating and effectuating the organization's policies and procedures and as necessary, determines corrective actions addressing processes; obtains performance feedback and assesses the performance of team managers and employees; provides evaluative input through appropriate management chain; and ensures that taxpayers' rights are upheld and the application of tax law is both consistent and proper.
Serves as a resource person for the front-line managers and tax examiners, working the various types of cases and priority listings. Resolves complex issues/inquiries, citing applicable tax laws when necessary, and determining the methods, techniques or customer actions used/needed to resolve difficult matters. Communicates these issues/inquiries to appropriate parties to further educate/train the tax examiners.
Extends/shares information with all site/operation employees on issues that impact case processing. Instructs classes for internal and external customers on all issues, especially in the area of functionality specific programs and procedures.
Reviews and analyzes reports (e.g., Quality Measurement System, Centralized Inventory Systems) that relate to division/operation's work units, employee surveys, customer comments and feedback and other relevant data to develop recommendations and implement improvements.
Provides leadership for assigned program areas and as a senior management representative works in partnership with NTEU to enhance the organization's business results, customer satisfaction and employee satisfaction. Performs fact-finding, analysis, reporting, advising, communicating, and coordinating activities in connection with monitoring and guiding programs.
Formulates and recommends changes and improvements in policies, practices, methods, and procedures for area wide and nationwide implementation. Communicates on a regular basis with the other offices and Headquarters on trends and technical and procedural issues related to the programs. Monitors programs to ascertain timeliness of actions, efficiency and effectiveness of programs, developmental and training needs, staffing requirements, and operational demands.
Assists the division/operation manager in coordinating with other operations on issues of mutual concern including the sharing of key information, detailing of personnel, and clarifying program/case assignments. Provides direction and guidance for approved program changes and procedures. Performs operational reviews including the assessment of systems, processes and individuals with recommended corrective actions.
Provides guidance and assistance to lower graded coordinators/analysts and leads ad hoc teams in accomplishing special projects. STANDARD POSITION DESCRIPTIONS (SPD): PD99249 and PD99250 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current IRS employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $75897 – $123052/yr.
This position is eligible for telework.
Applications close on 2026-09-08.
This is a Monday - Friday between 6:00am - 6:00pm position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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