The incumbent serves as Supervisory Health Systems Specialist (Credentialing and Privileging Manager) within the Medical Staff Office under the Chief of Staff at Baltimore VA Medical Center (VAMC). The role oversees all credentialing functions across provider categories in accordance with VHA C&P policy, The Joint Commission standards, and applicable State/Federal regulations; collaborates with local and VISN leadership.
Supervisory: Provides technical and administrative supervision to C&P Office staff; ensures compliant, efficient, high-quality work; and drives implementation of program goals and objectives. Identifies and presents resources necessary to accomplish the mission and functions of the C&P Program. Manages C&P staff; sets/adjusts priorities; assesses staffing; plans workload; ensures coverage for all program functions.
Develops, modifies, and interprets performance standards; communicates expectations; Assigns/reviews work; conducts midyear and annual evaluations; provides feedback. Provides advice, counsel, and instruction on work/administrative matters; approves leave and purchase card reconciliations; conducts staff meetings and minutes. Identities training needs; provides/arranges training; advocates for training resources.
Hears and resolves employee issues; effects minor disciplinary measures and recommends serious actions to higher level officials. Interviews and selects candidates; applies EEO and merit promotion principles to ensure nondiscrimination. Senior Program Advisor: Provides consulting and guidance on credentialing/privileging, scopes of practice, MOUs, VHA/T JC requirements, QA, risk management, and malpractice evaluations.
Attends committees; presents credential files and flags; documents minutes; manages FPPE/OPPE timelines. Prepares NPDB/SLB reports. Monitors VetPro. Coordinates with service chiefs to maintain accurate privileges/scopes, including telehealth compliance. Serves as SME/POC for credentialing updates and training. Quality Assurance: Implements strategies for continuous improvement. Monitors compliance. Evaluates customer service Conducts internal reviews/audits.
Validates processes. Develops data strategies. Produces statistical/graphical/narrative reports to justify training/process changes. Coordinates reporting/monitoring (VetPro, Our Providers, telehealth tracking, quarterly report cards, security/privacy compliance, SLB reporting). Oversees internal controls, time limited credentials, two part folders, incident reporting, purchase card reconciliations, telehealth compliance, and documentation in committee minutes.
Program Account Administrator: Administers TRJC, Federation of State Medical Boards, and Providers Database accounts. Manages enrollments, queries, reenrollments; submits adverse privileging action reports; and quality controls primary source verification results. Coordinates with Service Chiefs NISN GMO/committees when actions are required. Ensures documentation in the electronic credentialing database. Manages facility accounts.
Ensures providers maintain active enrollments. Performs other C&P duties as assigned. Work Schedule: 8 a.m. to 4:30 p.m. Telework: This position may be authorized for Ad-Hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Health System Specialist (Credentialing and Privileging Manager)/PD512-2605660 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D.
or equivalent doctoral degree OR three (3) full years of progressively higher level graduate education leading to such a degree, Or LL.M in the related field of the position to be filled (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration).
The education portion must include courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Education must have been obtained in an accredited college, or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
melonese.martin@va.gov · (210) 617-5300 X110018
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $85447 – $111087/yr.
This position is eligible for telework.
Applications close on 2026-11-06.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-31 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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