WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - RICS-Return Integrity and Compliance Services -RICS Rtn Int/Comp Svcs 40-18 REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.
The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Coordinates with managers and stakeholders across functional areas and Business Operating Divisions (BODs) to resolve operational issues, clarify program requirements, and support implementation of program initiatives.
Participates in planning discussions and provides analytical input to support decision-making, resource utilization, and workload management. Provides updates to leadership on program status, risks, and operational impacts. Conducts complex analytical and evaluative studies of programs and initiatives affecting Taxpayer Services operations.
Applies qualitative and quantitative methods to assess program effectiveness, identify trends, evaluate risks, and determine the impact of internal and external factors on operational performance. Develops findings and recommendations to resolve problems, improve processes, and support management decision-making. Applies analytical and evaluative methods to assess program operations, workflow processes, and performance outcomes.
Reviews reports, metrics, and trend data to identify systemic issues, operational risks, and areas for improvement. Recommends and implements process enhancements and procedural adjustments to improve program efficiency, accuracy, and consistency. Leads, mentors, develops, and evaluates a team of management and program analysts and support staff.
Establishes performance expectations, assigns and reviews work, and conducts performance evaluations in accordance with supervisory guidelines. Manages workload distribution based on priorities and resource availability, ensuring timely and accurate completion of assignments. Identifies developmental needs and supports employee growth through coaching, training, and performance feedback.
STANDARD POSITION DESCRIPTIONS (SPD): PD92313 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $106437 – $163062/yr.
This position is eligible for telework.
Applications close on 2026-09-21.
There are 2 openings for this position.
This is a Tour of Duty: Day Shift, Monday-Friday, 40 hours per week position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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