The Supervisory Veterans Service Representative (Assistant BEST Assistant Manager) shares in the responsibility of managing the Benefit Eligibility Support Team (BEST) division operations through a staff of personnel responsible for claims processing, providing information, advice and assistance on all types of VA benefits to Veterans and their dependents and for providing outreach services to stakeholders.
Specific duties include: Plans, organizes, coordinates, directs and controls the work of the Division. Revises and develops work methods to support division priorities. Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.
Maintains the highest technical and professional authority to make decisions in the types of claims considered most difficult or critical, or which commit the Federal Government to unusual liability. Forecasts workload of the Division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.
Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval. Serves as technical advisor to the BEST Division Manager and/or Regional Office Director for the administration of Compensation and Pension programs. Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies.
Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals. Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions. Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances.
Work Schedule: Full time, Monday through Friday, 8:00am to 4:30pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Veterans Service Representative (Assistant BEST Division Manager); PD38913A Financial Disclosure Report: Not Required
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
preston.holt@va.gov · 313-596-7207
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $117402 – $152625/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-23.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-19 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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