This position is located in the Department of Veterans Affairs, San Juan Regional Office (RO), Military Sexual Trauma (MST) Operations Center, which is remote. IMPORTANT-PLEASE READ BEFORE APPLYING: To meet the minimum eligibility requirements, applicants must be current, permanent employees of the MST Division or CTAP-eligible.
As a Veterans Service Representative in the Military Sexual Trauma (MST) Operations Center, the incumbent is responsible for processing and authorizing claims for VA benefits and works as a member of one of the MST teams.
Primary responsibilities include serving as the authorizer for claims; explaining benefit programs and entitlement criteria; conducting interviews and hearings; identifying issues, gathering relevant evidence, and adjudicating disability claims; inputting data necessary to generate the disability award and notification letter to veterans and claimants and their representatives describing the decision and the reason for it into various electronic data processing (EDP) systems; providing guidance on interpreting laws, regulations, and guidance; and, as required, serving as an advocate for veterans and their families.
Additional tasks include: Make determinations as to the eligibility for the type of benefit sought, to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship Request examinations, re-examinations, or opinions to evaluate disabilities resulting from diseases or injuries Review claims cases to assure all issues have been addressed, applies and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process May conduct interviews in person or by phone with veterans, representatives and advocates to explain the full range of VA benefits and related programs Prepare and release correspondence for use by other federal, state and local agencies Utilize various electronic data processing systems to input data for processing claims and generating automated correspondence.
Adjudicate award actions for compensation benefits to include release of retroactive, suspended, resumed, or terminated awards. - Authorizes, reviews, and approves the pending award action for technical accuracy, clarity, and thoroughness. Prepares Statements of the Case for authorization appeals. Prepares administrative decisions relating to Character of Discharge (COD), contested claims, line of duty, administrative error, etc.
Mentors and develops Veteran Service Representative (VSR) Trainees Promotion Potential: None Work Schedule: Full-time, Monday-Friday 8:00 am - 4:30 pm Remote: Yes Position Description/PD#: Veterans Service Representative Authorizer GS-11: 02105A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes Salary: The salary range indicated in this announcement reflects the 2026 "Rest of US" Pay table.
The actual salary range will be based on the applicable locality pay for the actual duty location. View the OPM 2026 Locality Pay Tables for more information.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency-Based Assessments, you will be granted the opportunity to request an RA in your online application.
Requests for RA for the USA Hire Competency-Based Assessments and appropriate supporting documentation for RA must be received before starting the USA Hire Competency-Based Assessments. Decisions on requests for RA are made on a case-by-case basis.
If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency-Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency-Based Assessments if you received the link after the close of the announcement.
To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information) For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
Full federal benefits details →
crystal.russell4@va.gov · 601-364-7271
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $74678 – $97087/yr.
Yes, this position is fully remote.
This position requires a Other security clearance.
Applications close on 2026-10-22.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-15 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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