This position is located in the Veterans Benefits Administration. The Veterans Service Representative works in a Veterans Service Center, Pension Management Center, Benefits Eligibility Support Team, or Integrated Disability Evaluation System Program Division.
The position explains benefit programs and entitlement criteria, reviews claims, identifies issues, gathers evidence, conducts interviews, adjudicates claims, inputs award data, and prepares decision letters for Veterans.
The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, analyzes claims materials, identifies issues, gathers relevant evidence, conducts interviews, adjudicates claims, and inputs data necessary to generate the award and notification letter to the Veteran describing the decision and the reason for it.
Specifically, the VSR will: Making determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employability, dependence and relationship Requesting examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries Reviewing claims cases to assure all issues have been addressed, applies and interprets Veterans Affairs (VA) laws, including Veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process Conducting interviews in person or by phone with Veterans, representatives and advocates to explain the full range of VA benefits and related programs Preparing and releasing correspondences for use by other federal, state and local agencies Utilizing various electronic data processing systems to input data for processing claims and generating automated correspondence.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-07/09/10.
Work Schedule: Full time, Monday through Friday, 8:00 AM to 4:30 PM Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.
Position Description Title/PD#: Veterans Service Representative/PD37300A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
HRCDDEU.VBADET@va.gov · 313-596-7213
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $50460 – $82007/yr.
This position is eligible for telework.
Applications close on 2026-12-21.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-19 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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