The Supervisory Veterans Service Representative (SVSR) serves in the Veterans Service Center (VSC), at the selected Regional Office (RO) location.
The incumbent leads an assigned team within the Veterans Service Center (VSC) division through a staff of personnel responsible for providing information, advice and assistance on all types of Veterans benefits claims administered by the VSC to Veterans and their dependents and for providing outreach services to various stakeholders.
Specific duties include: Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product. Advises the division manager or assistant division manager on the daily operation of assigned team(s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate the division.
Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting Veterans. Responsible for supervising personnel (e.g.
issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, effects disciplinary actions, identifies training needs, and conducts interviews to include making recommendations for position appointments, promotions, or reassignments). Provides oversight when responding to higher level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated.
Maintains effective relationships and accomplishes personnel management duties in accordance with applicable laws, policies, and employment opportunities, laws, directives, and regulations. Work Schedule: Full time, Monday through Friday, 7:00AM-3:30PM Compressed/Flexible: Not available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday.
Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: Not a Virtual Position Position Description Title/PD#: Supervisory Veterans Service Representative / 02101A Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework.
Telework eligibility will be discussed during the interview process.
Education requirements do not apply for this position.
mara.budweg@va.gov · 515-323-7575
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $111310 – $144705/yr.
This position is eligible for telework.
Applications close on 2026-10-24.
There are 3 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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