The Veterans Service Center Manager (VSCM) is responsible for providing information and assistance to Veterans, their dependents and survivors regarding their rights to benefits under laws and regulations administered by VA and other agencies. The VSCM provides leadership and direction to the VSC personnel and coordinates activities with other divisions in the Regional Office.
Specific duties include, but are not limited to: Planning, organizing, coordinating, directing, and controlling the work of the Division. Revising and developing work methods to support division priorities. Ensuring proficient resource utilization and quality of work performed and services rendered; writing/establishing policies and procedures within the division.
Maintaining the highest technical and professional authority to make decisions in the most complex or critical claims, or those which commit the Federal Government to unusual liability. Forecasting workload of the Division, both short and long range, so adequate funds, staffing, space, equipment, and supplies will be planned for, budgeted, and provided. Reviewing written correspondence to individuals, Congressional, White House, or other special inquiries for approval.
Consulting with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints, or grievances. Promotion Potential: This position is being selected at the full performance level. Work Schedule: Full time, Monday-Friday (hours to be determined by hiring office) Compressed/Flexible: Hours to be determined by hiring office. Telework: This position is eligible for situational (ad hoc) telework only.
The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Remote/Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Veterans Service Representative (VSCM); PD37978A Relocation/Recruitment Incentives: Authorized Relocation expenses and services (Permanent Change of Station - PCS) are authorized. PCS covers the relocation of a household for government convenience when transferring between duty stations. By accepting PCS, the selectee agrees to remain in Federal service for 12 months after the move.
Failure to complete the service period may require repayment of PCS expenses. Click here for more information. Financial Disclosure Report: This position requires completion of a Confidential Financial Disclosure Report (OGE-450) under 5 C.F.R. § 2634.904(a). OGE Form 450 is used to assist agencies and employees to avoid conflicts between duties and financial interest. The selectee must submit the form before entering on duty and annually thereafter
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
patricia.arroyo@va.gov · 313-596-7250
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $154719 – $197200/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-09-10.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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