This position is located in a Department of Veterans Affairs, Regional Office (VARO) Veterans Service Center and BEST. The Authorization Quality Review Specialist (AQRS) is an integral part of the Veterans Service Center (VSC) and Benefit Eligibility Support Team (BEST) quality assurance program, and is a key technical adviser to the Veterans Service Representatives (VSRs) in the Regional Office.
The purpose of this position is to measure individual performance quality as well as identify training needs through the review and assessment of completed compensation and pension claims. Duties include, but are not limited to: Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule.
Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. (Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.) Responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions. Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.
Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted. Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices. Ensures all program requirements imposed by Compensation Service and/or the Court of Appeals for Veterans Claims are met or implemented. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-11, GS-12. Work Schedule: Full time, Monday - Friday. Hours to be determined by hiring office. Compressed/Flexible: May be available as determined by the hiring office. Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday.
Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Veterans Service Representative (Authorization Quality Review Specialist); PD41680A and PD37136A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $74678 – $116362/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-09-09.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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