The Assistant Coach is responsible for planning, programming, coordinating, supervising, managing, directing and/or reviewing all activities for their assigned area of responsibility. Responsible for advising the Coach on the daily operation of the Section to include reporting daily operational problems and needs to achieve goals and objectives of the Veterans Contact Center (VCC) VBA benefits programs as they relate to the VCC.
Specific duties include: Performs the administrative and personnel management functions relative to staff supervised. Observes workers' performance; demonstrates and conducts work performance critiques. Develops work improvement plans for the team, recommends personnel actions as necessary. Provides advice and counsel to employees related to work and administrative matters.
Reviews and approves or disapproves leave requests to maintain appropriate staffing levels for the division. The incumbent ensures performance plans for employees are properly created and utilized. Utilizes the division's employee recognition and award program. Mentors team employees, addresses individual learning needs and effectively offers feedback to identify and correct deficient areas.
Provides or arranges technical training necessary for the accomplishment of individual and team tasks. Resolves personnel complaints or disciplinary problems with assistance from the coach and/or call center manager. Responds to calls transferred to the supervisory escalation queue or when the Legal Administrative Specialist (Contact Representative) needs assistance in providing a response.
Resolves calls received at this level by either answering the call immediately or by taking responsibility for "call back" and referring calls of greater difficulty/not easily resolved to the coach. Inspires, motivates, and guides others toward goal accomplishment, coaches, mentors, and challenges subordinates. Promotion Potential: None Work Schedule: Full-time, Monday through Friday Telework: Not Available/This is a remote position. Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Legal Administrative Specialist (Assistant Coach)/40097A Relocation/Recruitment Incentives: Not Authorized Bargaining Unit: Not Available Financial Disclosure Report: Not required
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $63795 – $82938/yr.
Yes, this position is fully remote.
This position requires a Other security clearance.
Applications close on 2026-11-09.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-04 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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