Employee will be assigned to the Telecommunications Section, VA Medical Center, Cleveland, OH. The work involves operating telephone switchboard equipment to connect incoming and outgoing calls; routing calls to their proper destinations; and providing telephone and organizational information to callers.
Duties include, but may not be limited to the following: Places and receives local, regular, and special long distance calls using government lines, commercial circuits, or other systems. Provides directory service assistance to callers by retrieving organizational information from computerized directory databases. Maintains records of all calls for computing charges; and provides primary or alternate routing service for high precedence calls.
Prepares files for end of month reporting. Monitors vital circuits and emergency type calls such as those to security, the police, the fire department, and other departments; and monitors alarm systems and surrounding buildings and takes appropriate action upon receiving an alarm notification. Operates various paging systems (long range, in-house, overhead call). Makes routine and emergency broadcast announcements during environmental disasters or emergent medical situations.
Issues and receives staff pagers in the absence of the assigned supervisor. Retrieves and updates relevant information in computerized databases using instructions and established guidelines pertaining to customer assistance, record keeping and call receiving, placing and monitoring. Performs other related duties as assigned. Work Schedule: Monday - Friday 3:30pm -12:00am, with rotating weekends and holiday's.
Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $38017 – $49425/yr.
Applications close on 2026-09-17.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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