The Southern Arizona VA Health Care System (SAVAHCS) is seeking a Telephone Operator. This position operates the telephone switchboard to provide telephone communications for the medical center including all off site community based outpatient clinic locations.
Duties include but not limited to: Monitor and serve as an emergency dispatcher for all medical and fire emergency codes and emergency alarms. Provide patient information to visitors and responds to telephone inquiries regarding patient information. Use standard procedures to place outgoing calls through various circuits and networks. Provide telephone directory assistance for internal and external callers.
Handle all threatening telephone calls including bomb threats consistent with standard operating procedures. Conduct procedures, routine testing, documentation, and reporting in accordance with standard operating procedures. Utilize automated operators' log, logs all alarms, unusual situations, codes, and all information pertinent to the operation of the switchboard and medical center. Work Schedule: Various shifts, days off vary. Telework: Not Authorized.
Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD11895A Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Myira.Ramirez@va.gov · 310-478-3711
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $37100 – $48232/yr.
Applications close on 2026-09-18.
There are 3 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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