Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
NON-APPROPRIATED FUND POSITION DESCRIPTION JOB TITLE: Administrative Assistant BUSINESS TITLE: Travel Assistant FLSA: Non-exempt JOB SERIES: 0303 PAY LEVEL: NF-02 INTRODUCTION: This position is located in the Retail Operations Section of the Business Operations Branch, Marine Corps Community Services (MCCS), Camp S.D. Butler, Okinawa, Japan. The primary purpose of this position is to perform administrative and clerical duties in support of Tours Plus.
DUTIES AND RESPONSIBILITIES: As an Administrative assistant, performs a variety of duties to support a comprehensive and versatile information, tickets, and tour program for military personnel, DOD Civilians, and their dependents.
Work includes gathering and packaging information, assisting customers with international and domestic tour reservations, providing information, obtaining and selling tickets, collecting fees, dealing with complaints from patrons with tact and diplomacy. Serves as a cashier for external and internal customers following MCCS cash handling procedures. Accepts payment from customers for local tours, international tours, resort reservation, and discount ticket sales.
Responsible for administrative support of the Tours + staff, provides day-to-day administrative operation of the facility, and answers multiple telephone lines. Coordinates package/tour development with deployed units to Okinawa and units on various camps. Responds to non-technical questions and/or requests made by telephone, to include in-office patrons. Coordinates the acquisition of supplies from the Business Administration support.
Maintains the inventory of brochures and information sheets about local tours and island attractions. Responsible for the preparation and maintenance of a database of customer registrations for upcoming on-island tours. Makes reservation by telephone or fax for tour groups to visit local attractions, restaurants and special events. Coordinates bus pick-up schedule with MCCS Motor Transportation Branch.
Responsible for filling out appropriate paperwork and copying required documents (i.e. passports, travel orders, etc.) for international tour customers. Calls resort hotels to ensure availability before booking reservation and accepting payment from customer. Sells tickets to area attraction or special events. Prepares daily activity report (DAR) and daily ticket inventory report on computer spreadsheet.
Responsible for booking leisure travel utilizing the supplied web based software, this includes but is not limited to air, ground transportation, hotels, travel insurance, individual tours and/or cruises. Also maintains and correctly enters all required information in the administrative software for agents. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner.
Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures.
Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 30 lbs may be required.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges
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jobs@okinawa.usmc-mccs.org · 011816117453052
This position is with U.S. Marine Corps, Department of the Navy.
The posted pay range is $16 – $17/hr.
Applications close on 2026-10-05.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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