VCS - Optical Program Manager

Veterans Health Administration · Department of Veterans Affairs

📍 Saint Louis, Missouri 💰 $82587 – $82587/yr

Quick Facts

Hiring Agency: Veterans Health Administration
Department: Department of Veterans Affairs
Location: Saint Louis, Missouri
Salary: $82587 – $82587/yr
Hiring Path: Graduates
Number of Openings: 1
Security Clearance: Not Required
Date Posted: 2026-08-25
Application Deadline: 2026-09-04

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Job Summary

The Veterans Canteen Service (VCS) is seeking an experienced and motivated Optical Program Manager to lead operations, optimize customer experience, develop and implement standardized policies, and ensure compliance with industry best practices. This position serves as the primary liaison among clinical partners, optical fabricators, and VA stakeholders, maintaining high standards of service delivery to Veterans.

In this position, you will report to the Chief Services Officer.

Key Responsibilities

Duties include, but are not limited to the following: - Lead Optical Program Operations: Drive the overall performance of the Optical Program by ensuring efficient operations, quality services, regulatory compliance, and exceptional customer experience across medical centers and outpatient clinics. - Develop Standards & Improve Processes: Develop and implement operational policies, workflows, and performance standards.

Identify opportunities to improve processes, expand services, and enhance the value provided to Veterans. - Build Strategic Partnerships: Serve as a key liaison with medical center eye clinics, regional and facility leadership, employees, eyeglass fabricators, and other external partners to strengthen collaboration and support program success.

- Manage Service Quality & Performance: Oversee onsite and remote optician services, monitor program performance, address operational challenges and customer concerns, and establish clear expectations to ensure consistent, high-quality service. - Support Staffing & Employee Development: Assist with recruiting, hiring, onboarding, training, and performance management for opticians and support staff. Evaluate staffing needs and adjust resources to meet changing service demands.

- Drive Business Growth & Innovation: Analyze market trends, sales performance, product offerings, and pricing strategies to identify growth opportunities. Collaborate with brand and communications teams, evaluate industry partnerships and emerging technologies, and conduct onsite reviews and training to strengthen program performance.

Requirements & Education

Education Requirement: High school diploma or General Equivalency Diploma (GED) required.

Contact

Nastashia.Johnson@va.gov

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $82587 – $82587/yr.

What is the application deadline?

Applications close on 2026-09-04.

Who is eligible to apply?

This position is open under the 'Graduates' hiring path.