The incumbent will serve as an Administrative Officer for Mental Health Service Line. The incumbent serves as an administrator officer for Mental Health CBOC's and provides administrative officer support to WJBDVAMC. S/he participates in and represents the Service Line at a variety of top management meetings, committee assignments, and work groups. The incumbent works directly for the Administrative Officer, Mental Health Service line, under the Office of the Chief of Staff.
The incumbent will coordinate the completion of controlled correspondence and composes responses within assigned deadlines. The incumbent composes memorandums, standard work, policies, and bulletins as needed, to support department goals. He/she prepares recurring and also non- recurring statistical reports for presentation directly to the Administrative Officer, MH Leadership and/or medical center executive leadership (Pentad), related to the CBOC's and/or Dorn, as needed.
Maintains program requirements/validation criteria. Prompts staff members to participate in cyclic or special evaluations. Incumbent is expected to continually and systematically evaluate assigned operations and to make necessary recommendations to ensure conformance with standards and established goals. Analyzes data and identifies trends and concerns or issues.
Develops and/or maintains a system of internal reviews and a quality assurance program to ensure all programs operate at a high level of effectiveness that ensures compliance with standards at accrediting, regulatory and agency authorities. The incumbent is also responsible for participating in emergency management planning activities (disaster drills) conducted at the medical center and in the CBOC's.
The incumbent provides Mental Health orientation/education overviews for newly hired managers and supervisors, clinical service administrative officers, administrative fellows, interns, students and leadership development program personnel. The incumbent will serves as Mental Health Customer Service Program Manager for all CBOC matters and Dorn matters as needed.
S/he will compose congressional responses; resolve patient advocate complaints, follow-up on less than satisfactory Kiosk questionnaire responses. The incumbent will assist the Lower and Upper State Program Managers with inquires, responses and employee development. The incumbent will develop strategic and succession planning strategies relates to Mental Health Program and services.
The incumbent will serve as a clinic profile manager and assist with clinic profile management for clinic grids. In addition to the duties assigned the incumbent will serve as back up to the primary/chief Administrative Officer.
S/he is responsible for the administrative oversight of Mental Health Programs: Substance Abuse, Psychosocial Rehabilitation, Mental Health Intensive Outpatient, Suicide Prevention, Telemental Health, Primary Care Mental Health Integration, Trauma Recovery, Inpatient Mental Health and General Outpatient Mental Health.
The incumbent will also serve as administrative liaison to Social Work Service related to Mental Health Programs: Healthcare for Homeless Veterans, Support Employment and Compensated Work Program. S/he develops both long and short term policies and plans for Mental Health Operations. The incumbent is also responsible for participating in emergency management planning activities (disaster drills) conducted at the medical centers.
The Incumbent reviews all new VHA Directives and Publication for changes and communicates these changes to the Mental Health leadership. The incumbent will serve as Contracting Office Representatives. S/he will complete equipment, base, budget, and purchase requests for Mental Health CBOC staff.
He/she functions as a key program staff member in developing, analyzing, evaluating and advising on process improvements that will enhance effectiveness and efficiency of work methods, procedures, organizations, manpower utilization, distribution of work, management controls and information systems for the department. Conducts budget studies and tracks overtime usage for each of the Mental Health Sections.
Makes recommendations on program resource requirements based on budgetary constraints and increasing workloads. The incumbent makes position management recommendations to the Primary Administrative Officer in order to best allocate FTEE staffing resources to the greatest areas of need at DORN and CBOC's. The incumbent will provide administrative oversight of Performance Measures. Perform other duties as assigned.
Work Schedule: Monday - Friday, 8:00am - 4:30pn Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD016520 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Brian.Strike@va.gov · 603-624-4366 X205067
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $74678 – $97087/yr.
Applications close on 2026-09-28.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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