This position is part of the Department of Veterans Affairs (VA), Veterans Crisis Line (VCL) Training section. The VCL is a 24 hour/day, 7 days/week, 365 days/year call center service aimed at connecting callers world-wide to a caring, qualified VA counselor.
***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** This announcement will remain open until the closing date of September 4, 2026, or when the applicant count is reached, whichever is earlier. The applicant count is the point at which the first 50 applications are received. All applications submitted that day up to 11:59 p.m.
eastern standard time on the date the applicant count is reached will be accepted and considered. Major duties and responsibilities include: Accomplishes broad and complex assignments associated with conceiving, developing, implementing and evaluating VCL/PSOC (Peer Support Outreach Center) training programs and curriculum for VCL external stakeholders.
Applies principles of organizational development to help build the capacity to design and develop training programs and curriculum focused on improving employee knowledge and understanding of evidence-based and best practice crisis intervention skills and agency processes and protocols.
Provides independent, critical reviews of entire courses or specific lessons, focusing especially on the inherent logic, completeness and efficiency of teaching strategies and methodologies, finalizes changes with the course developer and submits them for final quality review in accordance with prescribed completion dates. Constructs/develops practical exercises and examinations to meet and measure the specified training objectives.
Recommends course structural changes to provide the proper sequencing of objectives, adequate spacing of practice and reinforcement exercises and an overall instructional design whose learning outcomes are logically consistent with the teaching purposes. Analyzes organizational performance problems, new requirements and taskings to employees that are or may become training issues and recommends appropriate actions.
Develops and delivers presentations to executive leadership and department leads to introduce and seek approval of new or enhance external training initiatives. Reviews job and task analyses; task inventories; job and target population data; course participant's feedback and recommendations; existing course materials to identify training shortfalls and redundancies.
Determines appropriate strategies to correct problems identified and makes recommendations to senior leadership.
Serves as a subject-matter authority in the methodologies of adult learning, Interactive Multimedia instruction, Instructional Systems Design, Criterion-Referenced instruction, Competency Based instruction and/or Experiential Learning Model instruction in the area of providing specialized training, e.g., curriculum development, instructional media, multimedia delivery systems and audiovisual training aids, training devices, programmed instruction, testing and outcomes measurement, etc.
Assists in developing training and education strategies and products for the VCL program. Conducts comprehensive literature reviews and performs professional research in order to identify innovative techniques and tools that will facilitate the tailoring of training content to meet the needs of the Veteran's Crisis Line, Peer Support Outreach Center and its external stakeholders.
Provides ongoing pedagogical training, guidance, and assistance to other subject-matter authorities who are analyzing, designing and developing training programs and products. Work Schedule: Monday-Friday, 8:00 am to 4:30 pm Remote: This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.
The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment and as needed for technical support.
Selectees will be required to self-certify that their remote workplace meets all safety, privacy and internet speed requirements.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $93358 – $121371/yr.
Yes, this position is fully remote.
Applications close on 2026-09-04.
There are 3 openings for this position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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