The primary purpose of the position is to complete a basic suicide questionnaire followed by a homeless crisis questionnaire. The Incumbent will respond to questions, research, identify and resolve issues pertaining to the Veterans who need assistance through the VA National Call Center for Homeless Veterans (NCCHV) Crisis Hotline Program.
Receives inbound telephone calls and Web Chats from Veterans, their families and/or legal representatives Assists Veterans and others by connecting them and/or referring them to local VA Resources, community non-profits or other social resources Determines appropriate action or identifies alternatives in resolving issues through in-depth research, interpretation and analysis of record information Prepares and maintains comprehensive administrative records of calls and specific actions taken Enters call information into a computer system Interacts with clinicians, patients and their family Completes a basic suicide assessment when Veterans call in Work Schedule: Full time, 40 hours per week/8 hours per shift.
This is a 24-hour, 7-day per week call center, to include days, nights, evenings, weekends, and holidays. The tour of duty is based on organizational needs and will be established after successful completion of the training. Telework: This position may be authorized for Ad hoc Telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption already in place. Position Description/PD#: Social Service Representative/PD03863A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $50460 – $82007/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-02.
There are 3 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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