The incumbent serves as a Staff Assistant within the Veterans Integrated Service Network (VISN) Senior Health System Specialists (HSS) team, functioning as a key administrative, operational, and program management resource for VISN executives and VISN-wide strategic initiatives.
Operates with considerable independence in coordinating high-priority projects supporting the implementation of complex regional programs designed to improve health care delivery, access, and overall Veteran experience.
**This job will close when we have received 75 applications which may be sooner than the closing date** Duties include but not limited to: Manage complex administrative operations for the Network Director and Senior HSS, ensuring coordination of priorities, deadlines, and workflow across multiple VISN operational units.
Provide technical support in project development, including goals, performance measures, and implementation strategies (e.g., development of goals, performance metrics, resource planning). Serve as a primary coordinator for strategic initiatives, high-visibility tasks, and critical communications requiring executive attention.
Develops and manages high-level administrative systems that enable the Network Director and executive team to proactively identify and address emerging regional and national priorities. Designs and maintains complex tracking systems for executive priorities and deadlines; independently informs executive leaders of potential risks, leveraging judgment to recommend corrective actions.
Compile, interpret, and brief leadership on workforce analytics, operational trends, and performance indicators. Conducts root cause analysis on complex operational or performance issues, develops and recommends targeted interventions and oversees the implementation of corrective actions. Prepare executive-level correspondence, reports, and briefing materials for VISN leadership, VACO partners, Congressional inquiries, and external oversight bodies.
Maintain effective working relationships with a diverse range of internal and external stakeholders, exercise tact, diplomacy, and professionalism, particularly when addressing sensitive, controversial, or politically charged issues. Manage Director-level calendars, action items, follow-ups, and suspense tracking systems- including identification of data needs and system improvements.
Coordinate recruitment actions, onboarding processes, or other personnel actions at the Director level where appropriate. Identify emerging issues or controversies, elevate them to leadership promptly, and recommend resolution strategies. Identifies issues before they escalate and brings solutions, not just problems, to the Network Director's attention. Work Schedule: Monday-Friday, 7:30am - 4:00pm Telework: This position may be authorized for ad-hoc telework.
Ad-hoc telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Staff Assistant/PD00016VS Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not Authorized.
There is no educational substitution at this grade level.
Andrea.Poulin@va.gov · 601-699-2905
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $89508 – $116362/yr.
This position is eligible for telework.
Applications close on 2026-10-09.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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