This position is assigned as the Supervisor, for Enrollment, Eligibility, and Registries (S,EE&R) within the Health Administration Service (HAS) of the Miami VA Healthcare System and serves as the Enrollment Coordinator for the HCS. The primary responsibility encompasses three key functions are: facilitating all administrative aspects of the enrollment process; health benefits eligibility determinations, and related aspects of health benefits administration.
As the Enrollment Coordinator, the primary responsibilities encompass three key functions: facilitating all administrative aspects of the enrollment process, making health benefits eligibility determinations, and managing related aspects of health benefits administration.
This includes ensuring the timely and accurate processing of enrollment applications, verifying and adjudicating eligibility for VA health care benefits, and serving as a subject matter expert and point of contact for enrollment and eligibility matters across MVAHS, its satellite clinics, Community Based Outpatient Clinics (CBOCs), and Community Outpatient Program, all in support of MVAHS's mission as a teaching hospital within VISN 8 (Sunshine Healthcare Network) providing comprehensive medical, surgical, and psychiatric care.
Duties include but are not limited to: Responsible for programmatic oversite of the Enrollment Program and will be responsible for informing management and executive leadership of any problems or trends regarding enrollment issues and health benefits administration. Prepares verbal and written responses to inquiries and complaints of veterans and congressional staff regarding health care benefits.
Serve as primary contact for deceased veterans' families who are applying for the veterans' benefits. Prepares reports and replies for the Chief of HAS and executive leadership in response to internal or externals requests for program information and data such as statistical data to the National Enrollment Program, VISN and/or National reports. Independently develop, administer, and maintain training materials on all aspects of eligibility.
Assisting veterans, non-veterans and beneficiaries seeking multiple medical treatment benefits. Daily analyzing of benefit utilization and implementing extensive body of VA and DoD regulations, rules, policies, procedures and practices associated with inpatient/outpatient activities.
Implement communication and education activities at the local level to disseminate enrollment and health benefits eligibility information Responsible for researching and verifying all deceased notices from Health Eligibility. Provides advisory and technical assistance in a compassionate manner. A one year supervisory probation period may be required for this position.
Work Schedule: Monday - Friday - 8:00am - 4:30pm Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD084530 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Shaquanna.Burroughs@va.gov · 254-408-1993
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $65735 – $85460/yr.
Applications close on 2026-10-12.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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