This position is organizationally aligned under the Surgical Care Division at the Clement J. Zablocki Medical Center, Milwaukee, WI (695) - a Level 1a Complexity VHA Facility. The operational scope of the position, duties, and work assignments span across 11 subdivisions of various patient care delivery modalities/programs or surgical subspecialties which require leadership recommendations that are used in support of clinical-based decisions concerning clinical operations.
This Supervisory Program Specialist (Clinical Administrative Specialist) position is located in the Surgical Care Division at the Milwaukee VA Medical Center. The Division's operational scope spans 11 subdivisions representing diverse patient care delivery modalities, programs, and medical subspecialties.
The incumbent must demonstrate proven supervisory leadership, sound judgment, and organizational awareness within a complex medical center environment, along with the ability to independently execute management priorities, including the analysis of data and development of recommendations that inform decisions regarding the efficiency, effectiveness, and continuous improvement of clinical operations.
This position requires prior experience with the VA, other government agencies, or within a comparably complex medical center setting, including healthcare operational experience and experience engaging with internal and external stakeholders.
Successful performance also requires the ability to maintain composure under pressure, exercise discretion in sensitive matters, resolve complex challenges, and sustain essential operations while balancing competing workforce, regulatory, and mission requirements.
The position demands a leader who understands the broader implications of operational decisions and can effectively engage clinical leaders, multidisciplinary staff, and internal and external stakeholders, including Medical College of Wisconsin (MCW) administrators, to achieve sustainable program outcomes.
Duties Include Exercises supervisory personnel management responsibilities, including assigning work, establishing priorities, evaluating performance, providing guidance, and maintaining employee accountability; serves as the Division Manager's agent for the career development of supervisors and staff.
Supports and assists with the coordination of daily operations across the Division's 11 subdivisions, ensuring continuity of essential clinical and administrative functions, effective communication, and operational efficiency. Assesses workforce requirements, staffing levels, skill mix, and distribution of work assignments; recommends improvements in personnel utilization and operational effectiveness.
Conducts studies and analyses of complex management processes, systems, and work methods, including organizational structure, delegations of authority, and management controls to improve program effectiveness for the Division.
Identifies data requirements for the management and direction of Division-level programs; interprets and synthesizes performance, staffing, and workload data to understand underlying trends and operational implications; presents findings and actionable recommendations to leadership to inform decisions on staffing, efficiency, and process improvements.
Facilitates the development and maintenance of the Division's quality improvement/performance plan, reviewing and appraising the effectiveness of each phase of patient administrative activity, analyzing and reporting findings to management, and implementing corrective solutions.
Evaluates and advises on methods and procedures for administrative support systems, including records, communications, directives, forms, files, and documentation; develops and interprets administrative procedures, performance standards, and management controls to ensure compliance and consistency.
Assesses operational concerns, employee complaints, and organizational challenges through objective fact-finding and thorough documentation; recommends resolution or corrective action. Assists the Division Manager with preparation and review of the Annual Budget, serving as approving official, monitoring overtime, and overseeing data collection and workload statistics.
Establishes and maintains effective working relationships with clinical leadership, multidisciplinary staff, and external stakeholders, including Medical College of Wisconsin (MCW) administrators, to address facility needs such as right-sizing part-time physician allocations; participates in the formulation and review of professional and administrative directives for the Division. *You may be required to serve a 1-year supervisory probationary period.
Work Schedule: Monday-Friday 8:00am-4:30pm Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD17279O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Michael.Fogel@va.gov · (414) 384-2000 X47264
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $78098 – $101533/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-29.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-22 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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